Customer Service Skills Training Course
Our CPD Accredited Customer Service Skills training course is delivered as an open course in Dublin, Cork and Belfast and as an online course. We can also deliver the course in-house just for your business as an in-person course or a live virtual online course.
Customer Service Skills Course Highlights
Here’s some quick information about our Customer Service Skills course:
- 1-day training course delivered in-person or online
- Delivered anywhere in Ireland as an in-house course
- CPD Accredited - equates to 6.4 hours of CPD
- Booking is easy. Just select a location, a date and hit Book Now!
Course Overview
Course Aim
Our one-day CPD accredited Customer Service Training Course will provide you with lots of tips and ideas to provide brilliant service to your customers.
Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.
his Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.
Course Objectives
By attending this customer service skills course you will:
- Enhanced your self awareness of customer service skills
- A greater understanding of customer expectations, perceptions and needs
- Learnt techniques and structures to consistently deliver exceptional customer services
- Increased your confidence and communication skills
- Started the process of considering customer service strategies to apply with your own customers
Course Content
- What does world class customer service look like
- Who is currently delivering world-class service and what can we learn
- What do your customers expect and why
- What happens you fall short of expectations
- What are the skills that are necessary to deliver world-class service
- Questioning, listening and building rapport with customers
- Understanding how your behaviour can impact on your relationship with the customer
- Using and Demonstrating empathy with customers
Accreditation
Our Customer Service Skills training course is accredited by the CPD Standards Office. This demonstrates our commitment to quality and industry best practices and you can be sure that the course you receive has been assessed to ensure it meets its objectives.
This course equates to 6.4 hours of CPD. After completing the course you will receive your CPD certificate and learning path document as record of your attendance.
Download the Course Brochure
Download a copy of our Customer Service Skills training course brochure below.
Who Should Attend?
This customer service skills training course is for anyone who has responsibility for delivering customer service or customer care. This could be to internal and external customers and across any channel.
If you want to:
- Know how to provide a positive customer experience
- Generate loyal customers who will promote your company or brand
- Increase revenue
- Know how to deliver great service across all of your customer service channels
- Know how to reduce complains and turn any complaints that you do get into a positive experience
- Make your customer service role more enjoyable
The course is suitable for people of all levels and in all roles and industries.
What You Get
In-Person Open Courses
A 1 day training course in one of our comfortable venues with one of our highly experienced Customer Service Skills trainers. You also get:
- Refreshments throughout the day and lunch
- Course materials to take away
- A course certificate
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Online Open Training Courses
A 1 day online live virtual training course with one of our highly experienced Customer Service Skills trainers. You also get:
- A highly interactive online experience
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 1 day training course with one of our highly experienced Customer Service Skills trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
FAQ
Here are some of the common questions we get asked about our Customer Service Skills training course:
Who delivers your Customer Service Skills training courses?
What is customer service and customer experience?
Will this course be applicable to my role?
How do I know if I need a customer service course?
Do you have any Customer Service Skills articles I can read?
Delivery Options
In-Person Open Courses
Our Customer Service Skills course is delivered in-person at venues in Dublin, Cork and Belfast. The cost of our in-person courses includes delegate materials, refreshments throughout the day and lunch. We deliver the course in the following locations:
Online Open Training Courses
Our Online Customer Service Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Customer Service Skills course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
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