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Customer Service Training Courses

We deliver a range of customer service training courses. Many of them are delivered as open training courses in 19 locations across the UK. All of them are available as online training courses and we can deliver any course in-house at your business location.

Building a Customer Service Strategy

1-day Available In-House

Customer Complaint Handling

1-day Online Open Course Available In-House

Customer Service Management

1-day Available In-House

Customer Service Skills

1-day In-Person & Online Open course Available In-House

Live Chat Support

1-day Available In-House

Receptionist Skills

1-day Online Open Course Available In-House

Telephone Skills

1-day Online Open Course Available In-House

Our Approach

No PowerPoint

Yes, you read that right! We’ve removed PowerPoint from our in-person training courses. Instead we use more creative ways to deliver content and generate discussion.

Always Interactive

No matter how you attend, our courses are interactive and designed specifically for the delivery method being used.

Practical Tools

We minimise theory and focus on practical tools you can take away and use immediately in the workplace.

Clear Pricing

Transparent pricing for open courses and clear all-inclusive quotes for in-house and bespoke work.

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