Dealing With Difficult People Training Course

Our Dealing With Difficult People training course looks at what makes people difficult, our relationships with them, and how to have those difficult conversations with them when the time comes.

Working with or leading someone who you see as difficult can be tricky. It can be daunting knowing you may have to have a conversation with them, just in case they react in a negative way.

Maybe the difficult person isn’t someone you work with. It might be a customer or client or even a friend or member of your family.

Knowing how to approach someone you see as difficult and having an effective conversation can be the make or break between a good or bad relationship.

By attending this Dealing With Difficult People training course, you will:

• Be able to describe difficult behaviour and understand its cause
• Know how different personality styles and traits can lead to difficult relationships
• Be more self-aware of how their own behaviour can impact others
• Be able to demonstrate techniques to deal with a range of different behaviours
• Know how to build and maintain better relationships with others

• Identifying a range of behaviours that you find difficult to manage/be around
• What makes it difficult?
• What causes difficult behaviour?
• Self-awareness and our reactions to others behaviour

• What is attitude and behaviour?
• How does our own attitude and behaviour impact others
• Not reacting/taking a step back
• What approach should we take when dealing with someone who is difficult?

• Understanding of own personality and traits
• A look at other styles and traits
• Where are the conflicts?
• Working on our own style to communicate more effectively
• Improving relationships through better understanding

• 10 types of difficult people and how to deal with each
• Preparing the conversation
• Putting together the feedback you need to give constructively
• Holding the conversation and delivering the feedback

• Defining conflict
• Killman conflict model
• Pushing in the right direction

• Using the Agreement Framework
• Being proactive
• Dealing with difficult customers and complaints

• Your turn to have a go
• Getting some feedback
• Turning feedback into actions

Download the Course Brochure

Download a copy of our Dealing With Difficult People training course brochure below.