Handling Difficult Conversations Bite-Sized Training Course
Our Handling Difficult Conversations Bite-Sized training course is a 90-minute training workshop delivered by a live trainer. Get the skills you need in this short-form training event that helps maximise your training budget.
Handling Difficult Conversations Bite-Sized Course Highlights
Here’s some quick information about our Handling Difficult Conversations Bite-Sized course:
- 90-minute short-form training course delivered online
- Can be delivered as an in-house course for your business
- Focuses on one specific skill
- Helps your training budget go further
- Booking is easy. Just select a date and click Book Now!
Course Overview
Course Aim
This workshop provides practical tools to skills to manage and navigate challenging interactions with confidence and professionalism. It is designed to build confidence and drive immediate results in the workplace.
Course Objectives
- Identify and understand the triggers of difficult conversations.
- Develop strategies to engage in difficult dialogues with confidence.
- Master active listening techniques to ease communication barriers.
- Learn to manage emotional responses during intense discussions.
- Apply problem-solving methods to reach mutually beneficial solutions.
- Practice maintaining a professional and calm demeanour throughout discussions.
Course Content
- Introduction to the online environment and tools.
- Icebreaker activity: Sharing personal experiences with difficult conversations.
- Setting individual and group objectives for the session.
- Recognising common triggers for difficult conversations.
- The role of emotions in escalating conflicts.
- Differentiating between constructive and destructive dialogues.
- Principles of active listening in tense situations.
- Empathy as a tool for understanding and resolving issues.
- Interactive role-play exercises to practise empathetic listening.
- Techniques for clear and assertive communication.
- Developing win-win scenarios through collaborative problem-solving.
- Frameworks for providing and receiving feedback constructively.
- Breakout room activities for hands-on practice.
- Real-world case studies to analyse and discuss diverse scenarios.
- Peer review and feedback sessions.
- Review of key takeaways and participant learning reflections.
- Action planning for applying skills post-workshop.
- Q&A for remaining queries and feedback collection.
Want More?
Download the Course Brochure
Download a copy of our Handling Difficult Conversations Bite-Sized training course brochure below.
Who Should Attend?
This course is for anyone who wants to enhance their communication skills and handle challenging dialogues with confidence and professionalism. It's ideal for:
- Managers and team leaders across departments.
- HR professionals and employee relations specialists.
- Customer service representatives handling client communications.
- Educators and trainers conducting workshops or classes.
- Anyone who regularly engages in high-stakes conversations.
The course is suitable for people of all levels and in all roles and industries.
What You Get
Scheduled Open Workshops
A 90-minute focused online live virtual training course with one of our highly experienced trainers. You also get:
- A short but interactive workshop
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 90-minute course with one of our highly experienced trainers delivered online. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- An opportunity to tweak the content to your needs
FAQ
Here are some of the common questions we get asked about our Handling Difficult Conversations Bite-Sized training course:
Who delivers your Handling Difficult Conversations Bite-Sized training courses?
What is a bite-sized course?
What are the benefits of bite-sized courses?
- No need to take a whole day out of work – courses last 90-minutes and are delivered online
- Makes your training budget go further – our bite-sized courses are budget-smart, meaning you get high impact practical skills at a lower cost compared to a one-day or longer course
- Focused on one area – you can pick and choose the skills you want to learn instead of attending a longer course where some things may not be relevant to you
- No travel – our bite-sized courses are all online so you can take part from the office or at home
Do you deliver a longer course?
Delivery Options
Scheduled Open Workshops
Our Online Handling Difficult Conversations Bite-Sized course is an interactive live virtual course. The content is targeted to one particular skill and, despite being a short course, the workshop is interactive. Our bite-sized training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Handling Difficult Conversations Bite-Sized course just for your organisation. The course is delivered as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
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