Receptionist Skills Training Course
Our Receptionist Skills training course is delivered as an online virtual open course. We can also deliver the course in-house just for your business as an in-person course or a live virtual online course.
Receptionist Skills Course Highlights
Here’s some quick information about our Receptionist Skills course:
- 1-day training course delivered online
- Delivered anywhere in Ireland as an in-house course
- Booking is easy. Just select a location, a date and hit Book Now!
Course Overview
Course Aim
This Receptionist Skills Training Course aims to provide those who work in reception areas with the skills and behaviours needed to deliver exceptional service to visitors and customers (both internal and external), providing a great first impression.
Course Objectives
By attending this Receptionist Skills training course, you will:
- Understand the importance of the role of reception and the receptionist
- Know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
- Be able to demonstrate skills to work in a friendly but efficient manner
- Know how to deal with irate people and complex requests effectively
Course Content
- What is the role of reception and receptionist
- The objectives of the receptionist
- Key challenges faced by the receptionist
- What do visitors and customers expect of a receptionist
- The skills needed to be an effective receptionist
- The behaviours a receptionist should demonstrate
- Giving a bad impression
- Looking at the individual skills (i.e. empathy, questioning, assertiveness, communication etc.)
- Communication styles
- Questioning and listening
- Assertiveness
- Being aware of your body language, voice and the words you use
- Maintaining a calm and friendly approach even when it's busy
- Being pro-active during quieter times
- Ensuring people have a great experience with reception
- Understanding the common complaints made to reception and how to deal with them
- Diffusing anger and irate people
- Understanding complex requests and dealing with them efficiently
Download the Course Brochure
Download a copy of our Receptionist Skills training course brochure below.
Who Should Attend?
This receptionist skills training course is for anyone who works in a role that greets and interacts with customers on a reception desk.
If you want to:
- Know how to provide a great first impression
- Be able to deal with complicated visitor requests
- Maintain high standards for visitors
- Have a clear process for welcoming and checking in visitors
- Reduce complaints and negative views of your business
The course is suitable for people of all levels and in all roles and industries.
What You Get
Online Open Training Courses
A 1 day online live virtual training course with one of our highly experienced Receptionist Skills trainers. You also get:
- A highly interactive online experience
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 1 day training course with one of our highly experienced Receptionist Skills trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
FAQ
Here are some of the common questions we get asked about our Receptionist Skills training course:
Who delivers your Receptionist Skills training courses?
Is this course aimed at face to face or telephone?
I work in a surgery/office building/hotel etc. Will this course be suitable?
Do I need to train my receptionists?
Do you have any Receptionist Skills articles I can read?
Delivery Options
Online Open Training Courses
Our Online Receptionist Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Receptionist Skills course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
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