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Resolving Workplace Conflicts Bite-Sized Training Course

Our Resolving Workplace Conflicts Bite-Sized training course is a 90-minute training workshop delivered by a live trainer. Get the skills you need in this short-form training event that helps maximise your training budget.

Resolving Workplace Conflicts Bite-Sized Course Highlights

Here’s some quick information about our Resolving Workplace Conflicts Bite-Sized course:

  • 90-minute short-form training course delivered online
  • Can be delivered as an in-house course for your business
  • Focuses on one specific skill
  • Helps your training budget go further
  • Booking is easy. Just select a date and click Book Now!

Course Overview

Course Aim

This workshop provides practical tools to tools and techniques to mediate and resolve conflicts among team members constructively. It is designed to build confidence and drive immediate results in the workplace.

Course Objectives

  • Identify common sources and types of workplace conflict.
  • Develop effective communication strategies to manage conflict.
  • Utilise conflict resolution models to address and solve disputes.
  • Learn how to turn conflict into opportunities for growth and innovation.
  • Enhance team cohesion and improve workplace relationships.

Course Content

Warm-Up and Introduction
  • Icebreaker activity focused on conflict scenarios.
  • Introduction to the importance of resolving workplace conflicts.
  • Overview of the workshop objectives and agenda.
Understanding Workplace Conflicts
  • Common sources of conflict in professional environments.
  • Types of conflicts: Task, relationship, and value-based.
  • Impact of unresolved conflicts on individuals and organisations.
Effective Communication Strategies
  • Active listening techniques to understand diverse perspectives.
  • Non-verbal communication and its role in conflict resolution.
  • Approaches to assertive communication for resolving disagreements.
Conflict Resolution Models
  • Introduction to popular conflict resolution models.
  • Role-playing exercises to practice applying models.
  • Adapting resolution strategies to suit different conflict types.
Turning Conflict into Opportunity
  • Benefits of effectively managing workplace conflicts.
  • Strategies for fostering a culture of open and constructive dialogue.
  • How conflicts can lead to innovation and improved teamwork.
Wrap-Up and Practical Exercises
  • Interactive group discussions to share conflict resolution experiences.
  • Online simulations to practice conflict resolution in a safe space.
  • Reflection on key learnings and creating personal action plans.

Want More?

You can learn more about managing workplace, team and individual conflict in our 1-day Managing Conflict training course.
View Course Details

Download the Course Brochure

Download a copy of our Resolving Workplace Conflicts Bite-Sized training course brochure below.

Download Resolving Workplace Conflicts Bite-Sized Course Brochure

Our Approach

No PowerPoint

Yes, you read that right! We’ve removed PowerPoint from our in-person training courses. Instead we use more creative ways to deliver content and generate discussion.

Always Interactive

No matter how you attend, our courses are interactive and designed specifically for the delivery method being used.

Practical Tools

We minimise theory and focus on practical tools you can take away and use immediately in the workplace.

Clear Pricing

Transparent pricing for open courses and clear all-inclusive quotes for in-house and bespoke work.

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