Supervisor Skills Training Course

It is a very exciting time when people get promoted into management and leadership positions, but it can also strike fear into people who are not properly prepared for the day-to-day expectations that are put on a manager or a leader.

Our Team Leader/Supervisor Training Course aims to give you a sound grounding in your new career by providing the essential skills required to manage and lead effectively.

Although targeted at newly promoted leaders or those identified as potential leaders, the course can easily be adapted to meet the requirements of existing leaders who are in need of a refresher or who want to acquire new skills.

By attending this Team Leader/Supervisor Skills training course, you will:

• Be able to confidently plan your daily activities
• Know how to get the maximum performance out of your team members
• Be able to motivate yourself and your team members
• Understand when to manage and when to lead
• Be able to deal with difficult situations with confidence
• Be able to demonstrate a range of leadership techniques and understand when each should be used

• Defining what is meant by leadership
• The differences between leadership and management
• How these fit into the role of a team leader/supervisor

• What are the skills required to be an effective team leader/supervisor?
• Exploring why these skills are needed
• Using a simple leadership model to understand how it’s done
• Looking at a range of leadership approaches

• Questioning and listening
• Motivating and inspiring the Team
• Assertiveness
• Influential communication
• Resource, individual and team planning

• Your role and responsibilities when it comes to performance
• Setting SMART goals, targets and objectives
• What to do when targets are not being met or tasks are not being completed
• Using management information to motivate and communicate results
• Holding conversations with individuals and teams about poor performance
• How to escalate performance issues

• Pro-actively identifying problems
• Problem solving tools
• How to make effective decisions
• Managing change

• An opportunity to practice the skills

Download the Course Brochure

Download a copy of our Supervisor Skills training course brochure below.